Customer satisfaction is of utmost importance to us.
Items sold on www.goth-specks.com comes with a 40 day money back guaranty.*Exceptions apply, please read below.
If for some reason you are not happy with the item you have purchased from us, please send us an email by clicking on the “Contact” button on the main menu bar at the top of the home page, notifying us of the return 10 days within receiving the item.
After the notification email we must receive the item 40 days from shipping date for a refund on the purchase of the item, provided that the item returned is in the same condition as when you received it.
When returning the product, please use the same carton box that we have sent you the item, include the receipt issued by us in the package, and write on the box “CUSTOMER RETURN”.
Please note that shipping charges cannot be refunded on your return.
International customers please note that any taxes paid are not included in our invoice and hence are not refunded.
Our shipping address for returns is
No 3 Averof Street
If your shipment arrives damaged, please notify us within 48 hours via email so that we can file a damage claim report with the post office, and either replace, or give you a full refund on your purchase including the shipping.
Failure to contact us within the stated time period, will forfeit your right to file a damaged claims report.
In the unfortunate case of losses, or sending the wrong item, it is our responsibility to either replace or refund the buyer.
*ITEMS NOT ELIGIBLE FOR RETURN
1) Items that have had customization as per customers request i.e an item is altered for the sheer satisfaction of the customer and is not part of our regular stock.
2) All Fabrics.
We do not accept returns on any item form our textiles and fabrics category.
Please sympathize with us on this point, for this category of items, we need to cut the fabric or the trimming, hence the item is altered from its original condition and quantity.
As most of our fabrics are dear, we understand that may feel risky to pay such a price and to find out it was not exactly what you were looking for.
For this reason, we are happy to sell you the minimum sampling length of 10cm, and promise to hold the fabric for you and wait for your confirmation.
For ordering sampling length please contact us directly.